Testimonianze

Hi Hao,

Thank you for this email and the discount voucher which I will pass onto some friends who have already asked us who arranged our holiday.

We had a fantastic trip – all perfectly planned and we enjoyed meeting you in Hanoi. Thank you very much for a lovely dinner.

I will go onto Tripadvisor and comment.

For us the highlights were Luang Prabang with the elephant ride and the Kuang Si waterfalls. We also enjoyed a meal in the house of Tadam and the meal when in Vietnam near the Da River. In fact that area near the Da River was fantastic. I hope it doesn’t get ruined by tourism.

All our accommodation was really nice and I would recommend them to anyone else. The Le Siesta in Hanoi was so close and handy to everything.

The Vespa tour in Saigon we enjoyed so much that we booked it in Siem Reap to do the Foodie night tour which was great.

The only thing that was went wrong for our whole holiday was that when we got to Bangkok our flight home was delayed 7 hours but we were able to get onto another flight.

Thank you very much for all your help with the organisation of our holiday. It really was a brilliant time.

We have had some very hot weather since we returned home…47.3 degrees on Sunday. Still warm and humid with thunderstorms.

With thanks again and I will contact you again when we want to go to Myanmar.

Joy and Michael from Australia

Hi Xuan

Just wanted to send my thanks, for an amazing trick, the organisation of it all was amazing, and all went to plan. In general, the guides were all very very good, and knowledgeable and really helped us better understand everything regarding the wonderful country.

We have a few friends whom have expressed an interest in Vietnam so will of course happily pass on your companies details along with a big recommendation for using yourselves.

The advice and help in arranging every detail was superb, and your responsiveness to all the questions we had was superb.

Now I know you do lots of tours and customise them mainly to fit around   every ones schedules (flights) and of course budgets along with their thoughts etc.

Our only real feedback on our trip is probably caused by our own schedule restrictions.  But generally would recommend :

2 nights in Halong bay as was so nice although I know expensive), instead of the 1 really allowing more exploring.

In Sapa, the trip to Can Cau market was probably not worth it, it was a bout a 3 hour drive there, and then a further 2 hours back to where we were getting the shared limousine van back to Hanoi (about another 5 hours driving) this is not only a lot travel in one day, but also for us the market wasn’t especially something which stood out, personally id prefer to of had the morning doing another treck around Sapa area, maybe to some the waterfalls I believe are around there, rather than to the market, as would of reduced about driving in the day and I think been more interesting as well as Sapa was amazing views. (all be it very very cold 😉). Id also suggest if someone asks details about the shared limousine van to send some pictures, as they are nothing like what im used to in Europe, and are much much better explained by a picture to show of the luxurious way to travel and put peoples minds at rest.

Hotel in Hue was amazing, however given we weren’t arriving till nearly 10pm and leaving about 8am, was probably (I assume)  quite expensive and given it such a short stop perhaps a less expensive hotel  could be used. (again I imagine it being only 1 night was our flight schedule causing issues.)

Cambodia and the temples was truly awesome to visit and well worth it.

Thank you again for organising an amazing trip, one we wont forget.

Regards

David & Sian from UK

Dear Mr Xuan

Thanks.

Your itinerary was excellent. The hotel choice appropriate- especially the La Siesta group. They were exceptional- both Hanoi and Hoi An.  

All guides were fantastic as were the drivers who coped very well with long and difficult drives. 

We enjoyed the varied itininery especially the combination of cycling, walking, boats etc.  

The Cambodian Hotel was of a significantly lower standard than the the Vietnam Hotels- perhaps this is a pricing issue? It was fine but catered more for larger groups. Not a complaint just feedback

The service and support was flawless! We will return perhaps to complete a longer time in Sapa and Cambodia.   

We would like to recommend your services to our friends.  We are planning as similar tour to India next year- do you have any contacts there who coordinate similar tours.

Kindest regards

Micha and Fiona from UK

Hello  Xuan Hao,

Jenny and I have great pleasure in providing feedback of our trip and our experience with you and your company.

We would firstly like to let you know that we had a very enjoyable holiday and we have already got several friends that are looking to book via yourselves for a similar experience in the future.

We were very impressed from the start at your prompt reply's to any correspondence, suggestions to itinerary  and ability to change and customise. Our trip went very much as per itinerary and exceeded our expectations. You took a lot of pressure off us and made our planning an enjoyable process. You provided good communication when required and  we felt we had your support an email away at any time.

The only negative experiences we had were outside the control of Vietnam Stay

a) rescheduling of internal flight times and

b) a driver being less than professional.

The internal flight from Hue to Saigon being delayed made for a very long day waiting at an airport for over 5 hours. If there was an option to take a different flight and paying extra we would have considered this. As for our experience with The driver in Saigon, we were very impressed in your reaction and actions taken when notified. Once again I would like to emphasise that we acknowledge that when traveling you often experience problems that can’t be pre-empted and we were very impressed with how you handled our complaint and organised reimbursement to enable us to replace our iPad and fix our suitcase which we have now done. These we considered small inconveniences and did not affect our enjoyment and overall experience.

We were also very impressed with our Guides and would like to make a special mention to our guide and driver in Hanoi, Quyen and Mr Son, The Vespa Tour guide in Hoi and Thoung our guide at  Ben Tre.  These personalities and their interaction with us were definitely some of our highlights and made for a unique experience.

Thank you again for your service and are happy for you to use us as a reference for yourself and your company.

As mentioned we have already passed your details to friends, posted a review on trip advisor and would definitely look to you first if we travel to your part of the world again in the future.

Yours Sincerely

Graeme and Jenny Prestidge from New Zealand

Dear Xuan Hao,

Now that we are back home in Germany, we would like to give you a short feedback regarding the tour you arranged for us.

1) The tour in general: It was exactly what we expected. One more day in Luang Prabang and it would have been perfect.

2) Organisation: Everything worked exactly as planned, all parts of the tour, all arrangements, all meetings with drivers or tour guides, all contacts: excellent.

3) Hotels: We were happy with all of your choices. The hotels were between good and excellent. No complaints at all.

4) Mekong cruise: Very good idea. We enjoyed it very much.

4) Tour guides:

4.1) Aren/Arren (?) (in Northern Thailand): Excellent. Highly recommended.

4.2) Jai (? - We are never absolutely sure about the names) (Luang Prabang and Plain of Jars): Excellent. Highly recommended.

4.3) Sunny (Vientiane): Ok., but was mainly interested in getting home as soon as possible.

 5) Your preparation of the tour: Some years ago, we took a trip through Vietnam with Vietnamstay and liked it. Therefore we came back to your company. This year was the same. Thank you so much for helping us plan the tour, being helpful, creative and quick in your responses all the time and turning our trip into a wonderful experience.

Thank you very much.

Kind regards,

Horst Studte & Monika Studte from Gemany